Health and Wellbeing Coach

About Personalised Care

Personalised care represents a new relationship between people, professionals and the health and care system. It provides a positive shift in power and decision making that enables people to have a voice, to be heard and be connected to each other and their communities.

This approach learns from the experience of social care in embedding personalised care in everyday practice, which has enabled people to take control over the funding for their care. It also builds on pockets of progress made in health.

Critically, personalised care takes a whole-system approach, integrating services around the person including health, social care, public health and wider services. It provides an all-age approach from maternity and childhood right through to end of life, encompassing both mental and physical health and recognises the role and voice of carers. It recognises the contribution of communities and the voluntary and community sector to support people and build resilience.

Health and Wellbeing Coach Overview

As part of the PCN multidisciplinary team, Health and Wellbeing Coaches (HWBCs) use their coaching skills to support service users who have lower levels of patient activation to become active in reaching their self-identified health and wellbeing goals based on what matters to them. HWBCs carry out their role using a non-judgemental approach, supporting patients to self-identify existing issues and encouraging proactive prevention of new illnesses.

Responsibilities

  • Work with patients to identify their goals and support them in managing their own health and wellbeing and live independently
  • Work alongside health, social care, voluntary, community, and social enterprise organisations
  • Provide education and specialist expertise to health staff, aiding their skills and understanding of personalised care and behavioural approaches
  • Promote personal choice and positive risk-taking, while addressing potential consequences and ensuring patients take accountability for their decisions based on what matters to them
  • Provide support  1:1 or via group
  • Support to create a richer picture on practice population health needs and risks; by gaining information about patients’ treatment histories, medication adherence, new symptoms, and management of chronic conditions

Training

Supervision

The employing PCN must identify a Health Coaching supervisor (experienced health coach, accredited by the PCI), who will support in the process of ongoing assessment of the HWBCs competencies and fitness to practice.

A line management supervisor will be required for regular meetings, appraisals and personal development plans and to have an overview of all supervision arrangements that are in place.

Arranging Coaching Supervision; Trained Coaching Supervisors are available in each region, and all provide regular group supervision sessions. Their details can be provided via the Health and Wellbeing Coach Mentor or designated lead for Health and Wellbeing Coaching within your region.

Click here to visit the Personalised Care Institute